PAYMENT POLICY

• A 50% advance payment (NON-REFUNDABLE) is required at the time of booking to confirm the contract.
• All bookings operate on a first-come, first-served basis—no tentative reservations.
• The remaining 50% is due after the last event/shoot to unlock photos for selection on our client portal.
  
  

PHOTO SELECTION & DELIVERY

• Clients must select their images within 15 days of the last event. Delays in selection may delay delivery up to 14 weeks.
• The standard delivery time is 7-8 weeks after selection, provided that the payments are cleared.
• Albums will be cancelled if the selection is not submitted within 90 days of the event.
  
  

PHOTOSHOOT TIMESLOT

• All photo shoots are one-hour sessions. A 30-minute grace period is included to accommodate minor delays.
• Photographers will leave at the scheduled end time to Fulfill other commitments. No refunds for late arrivals.
  
  

DATA SAFETY AND INTEGRITY

• Clients must collect their high-resolution photos via a hard drive after payment completion.
• House of TRK will retain client data for up to 90 days after the event. After this period, data cannot be recovered.
• Edited photos & videos will be stored for 45 days after the “Album Ready” notification. Any loss beyond this period cannot be claimed.
  
  

VIDEO DELIVERY

• Raw video footage is not provided to clients.
• Video changes can only be requested within 10 days of the “Ready Date.” After this, raw footage is permanently deleted.
  
  

CONTRACT AGREEMENT & ACCEPTANCE

• By confirming a booking, clients automatically agree to these Terms & Conditions.
• Full contract details are available on the House of TRK Online Client Portal at services.houseoftrk.com.